Central Gate

BPO and its Future in Costa Rica

BPO in Costa Rica By: Jose Ledezma and Raquel Córdoba Recruiting Team  – Object Technology Solutions, Inc. (OTSI) In simple terms, BPO can be understood as doing what you are good at and leaving to others those tasks that are not in your area of expertise. With an outsourcing model we seek to be more efficient […]

Optimizing Your Customer Experience (CX) Across Digital Support Channels

Optimizing Your Customer Experience (CX) Across Digital Support Channels By: Lanze Zingale Executive Vice-President and General Manager – Sykes Enterprises, Inc. Customers want easy and fast answers. Where they turn for support varies based on a number of factors. These include individual preferences, support channel availability, and the perceived or realized effort involved in getting […]

What makes Costa Rica talent so special?

What makes Costa Rica talent so special? By: Gina Solari Director of Transitions & Communication – Intertec International Costa Rica is well known for our beaches, volcanoes, breathtaking landscapes and our “green eco-friendly” efforts as we proudly host 5% of the worlds biodiversity. What many might not know, is that Costa Rica’s economy drastically changed […]

3 Reasons to Outsource Your Digital Production to Costa Rica

3 Reasons to Outsource Your Digital Production to Costa Rica By: Elizabeth Arroyave CFO Arweb Is your company looking for ways to be more profitable or accelerate growth? Maintaining a leading market position includes continuously adding new strategies and channels to your existing marketing mix, and refining existing ones.

Types of engagement for ITO and BPO outsourcing projects

Common Engagement Models and how to choose By: Alcides Lopez CEO Sapiens Software Have ever the thought of developing a custom application to support a business process crossed your mind? if so, have you feel discouraged by the fact that you never managed a Software Development team before or you don’t even have a team of […]