Central Gate

BPO

Auxis

Establishment: 1997

Auxis is a leading management consulting and outsourcing firm focused on helping organizations modernize and achieve Peak Performance in their Back Office Operations. Their areas of expertise include Finance & Accounting, Information Technology, Customer Service, and Analytics. For the third year in a row, IAOP recognized Auxis as a “Rising Star” in the 2018 Top 100 Global Outsourcing Providers.

 

Auxis brings a differentiated, nearshore service delivery model comprised of former industry executives who don’t behave like traditional consultants. Auxis’ clients receive real-world, practical solutions with a focus on flexibility, customization and faster speed to benefit.

 

Auxis is headquartered in South Florida with its main Delivery Center located in Heredia, Costa Rica, in addition to partners in Colombia, Mexico, and Belize.

 

Services

  • IT Outsourcing/Managed Services:
    • Cloud Operations
    • Data Center & Network Management
    • Security Operations
    • Data Base Administration
    • 24x7x365 Service Desk
    • Onsite Desktop Support
    • Application Development
    • Application Maintenance & Support
    • DevOps
  • IT Consulting:
    • Architecture
    • Cloud Transformation
    • Security
    • M&A IT Integration
    • PMO
    • Business Intelligence & Analytics
  • Business Process Outsourcing:
    • Finance & Accounting:
      • Order To Cash
      • Purchase To Pay
      • Record To Report
      • Decision Support
      • Operational Audits
    • Customer Service:
      • Order Management
      • Returns Management
      • Customer Care/Technical Support
      • Collections
      • Service Desk
    • Other Business Support:
      • Human Resources
      • Analytics
      • Supply Chain
  • Robotics Process Automation:
    • Fit Analysis
    • Proof of Concept
    • Broader Implementation
    • Robotics As A Service
  • Shared Services Consulting:
    • Strategy
    • Implementation
    • Optimization
  • Back Office Performance Optimization:
    • Operating Model Design
    • Organizational Assessment
    • Cost Structure Review
    • Benchmark Analysis
    • Productivity Opportunity
    • Automation
    • Performance Improvement Roadmap

Certifications

  • SSAE-16 Type II Certification
  • AWS Advanced Partner
  • Microsoft Gold Partner
  • CMMI-3
  • UiPath Partner (Leading RPA Provider)
  • Over 200+ Technical Certifications

Technologies

  • IOS
  • Microsoft Exchange
  • Cisco
  • Linux
  • Sitecore
  • Java
  • Splunk
  • Alert Logic
  • Chef
  • Terraform
  • Microsoft Azure
  • Share Point
  • .NET
  • Android
  • Microsoft SQL
  • Office365

BPO

Loymark

Establishment: 1996

Loymark es una empresa 100% costarricense, especializada en mejorar la experiencia de usuario, creando programa de lealtad y plataformas de análisis de datos, la cual nos permite influir sobre los comportamientos de los clientes, persuadirlos, procurar retenerlos y finalmente aumentar el tiquete promedio de las empresas. Por más de 20 años hemos ayudado a nuestros clientes y socios estratégicos de negocio en la implementación de soluciones, utilizando las mejores herramientas tecnológicas del mercado.

Services

  • Programa de Lealtad Kenuu
  • Redención de Puntos
  • Capturar Datos
  • Fidelización de Clientes
  • Aplicación Móvil IOS y Android
  • Plataforma de Análisis y Administración de Bases de Datos
  • Analizar y Segmentar Clientes
  • Análisis de Comportamiento, predicción y similaridad
  • Recencia, frecuencia y monto
  • Estrategia de Campañas de Marketing
  • Programa de Incentivos Fuerza de Venta y Canales
  • Promover y premiar a los canales y/o vendedores
  • Aumentar el conocimiento de marca
  • Plataforma de E-commerce
  • Aumentar ventas en línea
  • Incremento de la tasa de conversión de clientes
  • Contacto de clientes a través de un dispositivo móvil
  • Plataforma Arkenmail y SMS
  • Comunicación con los clientes a través de envíos de correo o mensajería móvil
  • Activación de códigos
  • Call Center
  • Servicios de Outsourcing para gestionar las comunicaciones de su empresa
  • Software Factory (Desarrollo a la medida)
  • Realizamos desarrollo web o app según su necesidad
  • Data Center
  • Virtualización de servidores
  • Hosting
  • Servicios en la nube

Certifications

  • PCI
  • Sitefinity

Technologies

  • Maddox
  • Sap

BPO

Dialog Direct a Qualfon Company

Establishment: 1979

Dialog Direct, a Qulafon company is a full-service business process outsourcing (BPO) company offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multi-channel customer engagement, and fulfillment. We provide these services through voice, non-voice (email and chat), and back-office services via onshore, near shore, and offshore contact center locations.

We identify through lead generation, qualification, and nurturing; nurture through data analytics, customer segmentation, and campaign and commerce management; engage via multi-channel customer engagement (sales, welcome calls, customer care, help desk and sales support); and deliver via order management, shipping and logistics, variable digital print, direct mail/email/video, and print on demand.

We have been the preferred business processes outsourcing (BPO) provider to our clients by operating with ethical values, top-ranking performance, and below-market pricing, providing customer care, technical support, sales, online “Conversion as a Service,” social media support, and back-office support, among other offerings. Today, we have approximately 15,000 employees servicing our international base of clients. We operate in 27 locations in the United States, the Philippines, Guyana, Costa Rica, and Mexico.

Services

  • Lead Generation/Qualification
  • Customer Service
  • End to End Sales/ Inside Sales
  • Social Media Contact Center
  • Outbound Contact Services
  • Help Desk/Tech Support
  • Customized Solutions
  • Order Fulfillment
  • Direct Marketing

Certifications

  • ISO 9001
  • ATA/SRO-Certified
  • HIPAA
  • SSAE-16/SAS 70
  • CMS
  • FDA
  • Six Sigma-Certified
  • Food Packaging Accreditation
  • Good Manufacturing Practices

Technologies

  • Interactive Intelligence
  • Avaya
  • MS Dynamics

BPO

Sykes Enterprises Incorporated

Establishment: 1977

Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies, primarily in the communications, financial services, technology, healthcare and transportation & leisure industries.

Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

Services

  • Finance services
  • Telecom
  • High technology support hardware (networking, chipsets, storage devices, others)
  • Soft applic support

DIGITAL MARKETING

Kambda S.A.

Establishment: 2013

  • VMG Building, 1st Floor Guachipelín, Escazú, San José, Costa Rica
  • P: +506 2505-5438 (CR) / +1 336 464-7220 (US) / F: +506 2215-1674
  • info@kambda.com
  • Emilio Acosta CEO & Co-Founder
  • P (CR): +506 2505-5438 / P (US): +1 336 464-7220 Ext. 102 / F: +506 2215-1674 / M:+506 8880-0133
  • eacosta@kambda.com
  • Silvia Charpentier CTO & Co-Founder
  • P (CR): +506 2505-5438 / P (US): +1 336 464-7220 Ext. 101 / F: +506 2215-1674 / M:+506 7015-7245
  • scharpentier@kambda.com

Kambda is a nearshore software development company that provides the following services: website development, mobile development (Native and Hybrid), desktop and web applications, software project management, advice on software architecture, system migrations, SEO, digital marketing, among others.

We design sites that are attractive and easy to use in both front end and back end. The development of mobile applications can be done for Android or iOS. We also create tailored digital marketing solutions that help empower the message of brands, always based on a goal: develop brand awareness, build relationships or drive customers to your site.

Services

 

  • Website Development
  • Web App Development / Maintenance
  • Desktop Applications
  • Software Architecture
  • Mobile Development (Native & Hybrid)
  • System Migrations
  • Project Management
  • Social Media Management
  • Search Engine Optimization (SEO)
  • Search Engine Marketing (SEM)
  • Quality Assurance (Manual and Automated QA)

Technologies

  • Python
  • Backbone.js
  • iOS (Objective-C and Swift)
  • Android (Java)
  • Cordova
  • React Native
  • React. JS
  • Angular.js
  • Electron
  • AWS
  • Serverless
  • PostgreSQL
  • Mongo DB
  • GraphQL
  • Docker
  • Entity Framework
  • Ansible
  • Node JS
  • RESTful Services and APIs
  • Ionic
  • Webpack
  • Java
  • Javascript
  • Joomla
  • .NET
  • Ajax
  • Azure
  • MS-SQL Server
  • MySQL
  • PHP
  • Drupal
  • Ruby On Rails
  • WordPress

DIGITAL MARKETING

DoubleDigit

Establishment: 2007

We are a TECHNOLOGY and MARKETING IMPLEMENTATION company that maximizes the power of our partners’ ideas by applying the highest dose of innovation and efficiency to the production and execution stages.

Services

  • Creative Digital Production
  • Web Development
  • Digital Marketing

Certifications

  • Google Partner
  • Brightedge
  • Acquia
  • Scrum

Technologies

  • Java
  • Javascript Frameworks (JQuery - Angular - React - Ember - Backbone)
  • .NET
  • Laravel PHP
  • Listening And Monitoring
  • Metrics
  • Metrics Paid Media Management
  • Angular
  • Native Application Development (Android - IOS)
  • NodeJS
  • CMS Platforms (Drupal - AEM - Wordpress - Acquia)
  • CSS3
  • Reporting And Analytics
  • Ruby On Rails
  • Ecommerce Technologies (Magento)
  • SEM
  • HTML5
  • SEO

DIGITAL MARKETING

ARWEB

Establishment: 1995

ARWEB is a digital production agency with expertise in high volume graphic design, banner ad campaigns and website creation, specializing in WordPress web design.

ARWEB has served mid-sized advertising agencies and mid to large web developers with world class excellence for over 20 years.

ARWEB’s expertise extends to international brands as well as transcreation for the Central and Latin American markets.

Services

  • Creative Staffing
  • Creative Web Design and Development
  • Digital Marketing
  • Graphic Design and Digital Production
  • Localization and Transcreation

Certifications

  • Google Partner
  • Google HTML5
  • Google Web Developer
  • DoubleClick
  • Google QA

Technologies

  • Javascript
  • Joomla
  • JQuery
  • Ajax
  • Apache
  • Bootstrap
  • MySQL
  • Cpanel
  • CSS3
  • PHP
  • Drupal
  • Sass
  • HTML
  • HTML5
  • WooCommerce
  • WordPress

DIGITAL MARKETING

Kambda S.A.

Establishment: 2013

  • VMG Building, 1st Floor Guachipelín, Escazú, San José, Costa Rica
  • P: +506 2505-5438 (CR) / +1 336 464-7220 (US) / F: +506 2215-1674
  • info@kambda.com
  • Emilio Acosta CEO & Co-Founder
  • P (CR): +506 2505-5438 / P (US): +1 336 464-7220 Ext. 102 / F: +506 2215-1674 / M:+506 8880-0133
  • eacosta@kambda.com
  • Silvia Charpentier CTO & Co-Founder
  • P (CR): +506 2505-5438 / P (US): +1 336 464-7220 Ext. 101 / F: +506 2215-1674 / M:+506 7015-7245
  • scharpentier@kambda.com

Kambda is a nearshore software development company that provides the following services: website development, mobile development (Native and Hybrid), desktop and web applications, software project management, advice on software architecture, system migrations, SEO, digital marketing, among others.

We design sites that are attractive and easy to use in both front end and back end. The development of mobile applications can be done for Android or iOS. We also create tailored digital marketing solutions that help empower the message of brands, always based on a goal: develop brand awareness, build relationships or drive customers to your site.

Services

 

  • Website Development
  • Web App Development / Maintenance
  • Desktop Applications
  • Software Architecture
  • Mobile Development (Native & Hybrid)
  • System Migrations
  • Project Management
  • Social Media Management
  • Search Engine Optimization (SEO)
  • Search Engine Marketing (SEM)
  • Quality Assurance (Manual and Automated QA)

Technologies

  • Python
  • Backbone.js
  • iOS (Objective-C and Swift)
  • Android (Java)
  • Cordova
  • React Native
  • React. JS
  • Angular.js
  • Electron
  • AWS
  • Serverless
  • PostgreSQL
  • Mongo DB
  • GraphQL
  • Docker
  • Entity Framework
  • Ansible
  • Node JS
  • RESTful Services and APIs
  • Ionic
  • Webpack
  • Java
  • Javascript
  • Joomla
  • .NET
  • Ajax
  • Azure
  • MS-SQL Server
  • MySQL
  • PHP
  • Drupal
  • Ruby On Rails
  • WordPress

BPO

Auxis

Establishment: 1997

Auxis is a leading management consulting and outsourcing firm focused on helping organizations modernize and achieve Peak Performance in their Back Office Operations. Their areas of expertise include Finance & Accounting, Information Technology, Customer Service, and Analytics. For the third year in a row, IAOP recognized Auxis as a “Rising Star” in the 2018 Top 100 Global Outsourcing Providers.

 

Auxis brings a differentiated, nearshore service delivery model comprised of former industry executives who don’t behave like traditional consultants. Auxis’ clients receive real-world, practical solutions with a focus on flexibility, customization and faster speed to benefit.

 

Auxis is headquartered in South Florida with its main Delivery Center located in Heredia, Costa Rica, in addition to partners in Colombia, Mexico, and Belize.

 

Services

  • IT Outsourcing/Managed Services:
    • Cloud Operations
    • Data Center & Network Management
    • Security Operations
    • Data Base Administration
    • 24x7x365 Service Desk
    • Onsite Desktop Support
    • Application Development
    • Application Maintenance & Support
    • DevOps
  • IT Consulting:
    • Architecture
    • Cloud Transformation
    • Security
    • M&A IT Integration
    • PMO
    • Business Intelligence & Analytics
  • Business Process Outsourcing:
    • Finance & Accounting:
      • Order To Cash
      • Purchase To Pay
      • Record To Report
      • Decision Support
      • Operational Audits
    • Customer Service:
      • Order Management
      • Returns Management
      • Customer Care/Technical Support
      • Collections
      • Service Desk
    • Other Business Support:
      • Human Resources
      • Analytics
      • Supply Chain
  • Robotics Process Automation:
    • Fit Analysis
    • Proof of Concept
    • Broader Implementation
    • Robotics As A Service
  • Shared Services Consulting:
    • Strategy
    • Implementation
    • Optimization
  • Back Office Performance Optimization:
    • Operating Model Design
    • Organizational Assessment
    • Cost Structure Review
    • Benchmark Analysis
    • Productivity Opportunity
    • Automation
    • Performance Improvement Roadmap

Certifications

  • SSAE-16 Type II Certification
  • AWS Advanced Partner
  • Microsoft Gold Partner
  • CMMI-3
  • UiPath Partner (Leading RPA Provider)
  • Over 200+ Technical Certifications

Technologies

  • IOS
  • Microsoft Exchange
  • Cisco
  • Linux
  • Sitecore
  • Java
  • Splunk
  • Alert Logic
  • Chef
  • Terraform
  • Microsoft Azure
  • Share Point
  • .NET
  • Android
  • Microsoft SQL
  • Office365

ITO

Sapiens Software

Establishment: 2009

Sapiens creates Custom Software on time, on budget and to specification. Also we provide the best talent possible for your IT Team Augmentation needs.

We are a software development company with a very talented team that have the experience required to give you the best quality possible without compromising your budget.

Most important of all, we speak your business language because understanding your goals will lead us to an accurate estimation of the effort and to design a solution that matches your specification and goes in sync with your Company’s goals.

Services

  • Software Development
  • Relational Database Administration
  • Mobile App Development
  • Application Integration
  • App Testing and QA
  • Software Load Testing
  • Application Maintenance
  • Automated Testing

Technologies

  • IOS
  • Java
  • JS
  • .NET
  • Android
  • CMS
  • PHP
  • Selenium
  • Xamarin

ITO

EX² Outcoding Solutions SRL

Establishment: 2000

EX² Outcoding is a premier solution provider based in San José, Costa Rica. We provide nearshore outsourcing solutions for each of our clients needs. Considered as technology experts since 2000, we bring outsourcing solutions to a wide variety of United States corporations.

Services

  • Custom Software Development
  • Custom Mobile App Development
  • Software Quality Assurance
  • Business Processing Outsourcing

Certifications

  • Microsoft Silver Partners

Technologies

  • IOS
  • J2EE
  • Java
  • Javascript
  • Joomla
  • JUnit
  • ActionScript
  • Ajax
  • Alfresco
  • Android
  • ASP.Net
  • Moq
  • MS Test
  • C#
  • MS-SQL Server
  • MySQL
  • NUnit
  • CSS2.1
  • Oracle
  • CSS3
  • PHP
  • DB2
  • PHPUnit
  • Postgres
  • DotNetNuke
  • Drupal
  • Ruby On Rails
  • Flash
  • Flex
  • HTML
  • HTML5
  • Informix
  • Sybase
  • Umbraco
  • Unity 3D
  • Windows Phone
  • WordPress
  • XHTML

ITO

Intertec International

Establishment: 2002

Intertec International is an IT & Technical Services company founded in 2002 with headquarters in Phoenix, Arizona and has offices located throughout the United States, United Kingdom, and a Nearshore Technology Center in Costa Rica.

With 14+ years of experience working with Fortune 500 Companies, we have a proven track record of solving complex technical problems through customized solutions. We’ve served multiple industries including, but not limited to, Financial Services, Insurance, Technology, Direct Sales and Aerospace, Government & Industrial Sectors.

Services

 
IT SERVICES

  • Software Engineering
  • Program and Project Management
  • Infrastructure Management.
  • Test Engineering and Quality Assurance
  • Content Management
  • Cloud Solutions
  • Business Analysis
  • Microsoft Certified Partnership Benefits
TECHNICAL SERVICES

  • Product Design and Analysis
  • Program and Project Management
  • Technical Publications and Graphic Illustrations
  • Mechanical and Electrical Project Engineering
  • Software and Embedded Systems
  • Supply chain and Procurement
  • Subject Matter Experts and Advocacy
  •  

Certifications

Oracle Gold Partner and Microsoft Partner Silver Application Development and Silver Cloud Platform.


Technologies

  • Oracle Identity Management
  • .NET (ASP.NET
  • BizTalk
  • ASP.NET MVC
  • Watir
  • Docker
  • Entity Framework
  • BAC
  • Jenkins
  • SSIS
  • Sikuli
  • PowerBuilder
  • HP QC
  • Docker Hub
  • FileNet
  • SSRS)
  • Microsoft Test Manager
  • SketchApp
  • Charles
  • Ansible
  • CQ5
  • Node JS
  • AutoHotkey
  • Photoshop
  • SoapUI
  • Mesos
  • TeamSite
  • RESTful Services and APIs
  • HP ALM
  • Illustrator
  • JUnit (Java)
  • Kubernetes
  • Veeva
  • Fireworks
  • NUnit (.NET)
  • Java (JSF
  • InVision Studio
  • InDesign
  • LeanFT
  • Test NG
  • Spring
  • Swing MVC
  • IBM BPM 8.5
  • Hibernate)
  • Apache Tomcat
  • QTP/UFT
  • IBM WebSphere Commerce
  • Badboy
  • Hybris
  • WinRunner
  • Demandware
  • LoadRunner
  • Salesforce
  • SQL Server
  • React
  • MongoDB
  • Ionic
  • Amazon Web Services (AWS)
  • Gulp
  • Rackspace
  • Webpack
  • N1
  • WPF
  • F5
  • WinForms
  • ServiceNow
  • EXT JS
  • Remedy
  • Sencha Touch
  • Linborg
  • iOS/Android
  • AnthillPro
  • Cordova/PhoneGap
  • MQ
  • JMeter
  • Sitecore
  • Javascript
  • Chef
  • Angular
  • Azure
  • Bootstrap
  • Oracle
  • CSS3
  • PHP
  • DB2
  • Drupal
  • Flex
  • Selenium
  • HTML5
  • SharePoint
  • Weblogic
  • WebSphere
  • WordPress

ITO

ProximityCR

Establishment: 2004

We believe in a better way of providing outsourced technology services. A more valuable, hassle-free approach where you get the exceptional quality you need without all the obstacles that make traditional outsourcing so challenging.

We believe in providing convenience and easy communication. Our location in San Jose, Costa Rica, and Lima, Peru, gives you easy access to a pool of highly qualified developers and engineers in multiple technologies and platforms. Furthermore, since we speak your language and work when you work, we’re always available when you need us.

We believe in being more than just a provider or partner — we’re an extension of your organization. So whether you need us to integrate with your in-house staff or serve as your entire development team, we have you covered.

Services

We offer full Nearshore Outsourcing Solutions with an exceptional experience is our passion.

  • Custom Software Development
  • App Development & Maintenance
  • QA and Testing Services
  • UI/UX Experience Design
  • Dedicated Teams

Technologies

  • Microsoft Azzure
  • Java Enterprise
  • Vue.JS
  • React. JS
  • Node JS
  • PHP

ITO

Informatech SRL

Establishment: 2006

Informatech, LLC was launched in the Spring of 2006 with a single purpose – to revolutionize the way companies hire. We’re not your ordinary recruiting firm. (In fact, we really don’t like being called recruiters.)

We are Informatech Costa Rica. We are a near-shore software development company providing staff-augmentation services for companies located ‘near-shore’. Our specialties include: Java, C#.NET, ASP.NET, Ruby, PHP, Automation (QA) and more.

Why use Informatech Costa Rica? – English-speaking – Similar time-zone – A talented work-force – Ease of travel – Agile development

It’s about People. Period

Pura Vida!

Specialties: Java, ASP.NET, QA, PHP/LAMP, Automation, C#.NET, CSS/HTML

What is the Informatech difference? Well, for starters…our highest fee is less than their lowest fee. We have an open-book policy on everything we do. Yep, seriously — you always know our costs and our markup, and guess what…we always make a modest margin. Usually about half of what our competitors are offering.

Don’t take our word for it. Call any of our customers. (we dare ya!) In fact, come visit us, we’ve got a dart board in our office that has the name of every company we’ve done business with. You throw your three darts and you can call those three companies for a reference. We’re affordable because we don’t spend a lot of money trying to sell. Our clients do it for us. It’s true – almost all of our business comes to us from referrals and word of mouth. How did you hear about us?

Services

  • Software Development

Technologies

  • Java
  • JSF
  • Angular
  • Microsoft .NET
  • ASP.Net
  • C#
  • MySQL
  • PHP

ITO

CSS CORP

Establishment: 1993

CSS Corp is a Leader in the Hi-Tech CMS, Tech Support and Managed Security Services segment.

Count on our expertise to deliver a strategic Customer Experience, supporting Enterprise and Consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), or deploying Networks. Our customer first approach to technology services will allow you to manage support ecosystems large or small with optimal processes.

With over 5,500 technology professionals across 15 locations globally we aim to be 100% “referenceable”.

Services

  • End user IT Support
  • Enterprise IT Support
  • Infrastructure IT Support
  • IT Helpdesk
  • Information Services for end users
  • Data Management
  • Analytics
  • Cloud Support
  • Mobile Support
  • Cybersecurity
  • Software development and support
  • App Development and support
  • Software testing
  • Network Migration and Deployment
  • Network Analysis and Optimization
  • Network Operations
  • Network Engineering Consulting

Certifications

  • ISO 27001
  • ISO 22301
  • PCI DSS

Technologies

  • IOT
  • ISP
  • VOIP