Central Gate

Central Gate

Welcome to Central Gate, a one stop shop to find a Costa Rican provider for ITO, BPO and Digital Marketing. We are a group of companies with experience making innovative ideas a reality for international clients, come in and learn about the High Tech services we offer and find specialized talent just one click away.

BPO

Auxis

Establishment: 1997

Auxis is a leading management consulting and outsourcing firm focused on helping organizations modernize and achieve Peak Performance in their Back Office Operations. Their areas of expertise include Finance & Accounting, Information Technology, Customer Service, and Analytics. For the third year in a row, IAOP recognized Auxis as a “Rising Star” in the 2018 Top 100 Global Outsourcing Providers.

 

Auxis brings a differentiated, nearshore service delivery model comprised of former industry executives who don’t behave like traditional consultants. Auxis’ clients receive real-world, practical solutions with a focus on flexibility, customization and faster speed to benefit.

 

Auxis is headquartered in South Florida with its main Delivery Center located in Heredia, Costa Rica, in addition to partners in Colombia, Mexico, and Belize.

 

Services

  • IT Outsourcing/Managed Services:
    • Cloud Operations
    • Data Center & Network Management
    • Security Operations
    • Data Base Administration
    • 24x7x365 Service Desk
    • Onsite Desktop Support
    • Application Development
    • Application Maintenance & Support
    • DevOps
  • IT Consulting:
    • Architecture
    • Cloud Transformation
    • Security
    • M&A IT Integration
    • PMO
    • Business Intelligence & Analytics
  • Business Process Outsourcing:
    • Finance & Accounting:
      • Order To Cash
      • Purchase To Pay
      • Record To Report
      • Decision Support
      • Operational Audits
    • Customer Service:
      • Order Management
      • Returns Management
      • Customer Care/Technical Support
      • Collections
      • Service Desk
    • Other Business Support:
      • Human Resources
      • Analytics
      • Supply Chain
  • Robotics Process Automation:
    • Fit Analysis
    • Proof of Concept
    • Broader Implementation
    • Robotics As A Service
  • Shared Services Consulting:
    • Strategy
    • Implementation
    • Optimization
  • Back Office Performance Optimization:
    • Operating Model Design
    • Organizational Assessment
    • Cost Structure Review
    • Benchmark Analysis
    • Productivity Opportunity
    • Automation
    • Performance Improvement Roadmap

Certifications

  • SSAE-16 Type II Certification
  • AWS Advanced Partner
  • Microsoft Gold Partner
  • CMMI-3
  • UiPath Partner (Leading RPA Provider)
  • Over 200+ Technical Certifications

Technologies

  • Microsoft Exchange
  • Cisco
  • Linux
  • Sitecore
  • Splunk
  • Alert Logic
  • Chef
  • Terraform
  • Microsoft Azure
  • Share Point
  • .NET
  • Android
  • IOS
  • Java
  • Microsoft SQL
  • Office365

BPO

Loymark

Establishment: 1996

Loymark es una empresa 100% costarricense, especializada en mejorar la experiencia de usuario, creando programa de lealtad y plataformas de análisis de datos, la cual nos permite influir sobre los comportamientos de los clientes, persuadirlos, procurar retenerlos y finalmente aumentar el tiquete promedio de las empresas. Por más de 20 años hemos ayudado a nuestros clientes y socios estratégicos de negocio en la implementación de soluciones, utilizando las mejores herramientas tecnológicas del mercado.

Services

  • Programa de Lealtad Kenuu
  • Redención de Puntos
  • Capturar Datos
  • Fidelización de Clientes
  • Aplicación Móvil IOS y Android
  • Plataforma de Análisis y Administración de Bases de Datos
  • Analizar y Segmentar Clientes
  • Análisis de Comportamiento, predicción y similaridad
  • Recencia, frecuencia y monto
  • Estrategia de Campañas de Marketing
  • Programa de Incentivos Fuerza de Venta y Canales
  • Promover y premiar a los canales y/o vendedores
  • Aumentar el conocimiento de marca
  • Plataforma de E-commerce
  • Aumentar ventas en línea
  • Incremento de la tasa de conversión de clientes
  • Contacto de clientes a través de un dispositivo móvil
  • Plataforma Arkenmail y SMS
  • Comunicación con los clientes a través de envíos de correo o mensajería móvil
  • Activación de códigos
  • Call Center
  • Servicios de Outsourcing para gestionar las comunicaciones de su empresa
  • Software Factory (Desarrollo a la medida)
  • Realizamos desarrollo web o app según su necesidad
  • Data Center
  • Virtualización de servidores
  • Hosting
  • Servicios en la nube

Certifications

  • PCI
  • Sitefinity

Technologies

  • Maddox
  • Sap

BPO

Dialog Direct

Establishment: 1979

Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. We do this by creating personalized and relevant dialogue throughout the entire customer journey.

We apply our passion of creating remarkable long-standing engagements to four distinct areas along the customer journey – lead generation, lead nurturing, sales and customer support. Our solutions complement each other for the total customer experience. Sourced individually or leveraged together, our focus is to deliver on your desired outcome.

Services

  • Lead Generation/Qualification
  • Customer Service
  • End to End Sales/ Inside Sales
  • Social Media Contact Center
  • Outbound Contact Services
  • Help Desk/Tech Support
  • Customized Solutions
  • Order Fulfillment
  • Direct Marketing

Certifications

  • ISO 9001
  • ATA/SRO-Certified
  • HIPAA
  • SSAE-16/SAS 70
  • CMS
  • FDA
  • Six Sigma-Certified
  • Food Packaging Accreditation
  • Good Manufacturing Practices

Technologies

  • Avaya
  • Interactive Intelligence
  • MS Dynamics

BPO

Sykes Enterprises Incorporated

Establishment: 1977

Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena to Global 2000 companies, primarily in the communications, financial services, technology, healthcare and transportation & leisure industries.

Our differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

Services

  • Finance services
  • Telecom
  • High technology support hardware (networking, chipsets, storage devices, others)
  • Soft applic support

DIGITAL MARKETING

ARWEB

Establishment: 1995

ARWEB is a digital production agency with expertise in high volume graphic design, banner ad campaigns and website creation, specializing in WordPress web design.

ARWEB has served mid-sized advertising agencies and mid to large web developers with world class excellence for over 20 years.

ARWEB’s expertise extends to international brands as well as transcreation for the Central and Latin American markets.

Services

  • Creative Staffing
  • Creative Web Design and Development
  • Digital Marketing
  • Graphic Design and Digital Production
  • Localization and Transcreation

Certifications

  • Google Partner
  • Google HTML5
  • Google Web Developer
  • DoubleClick
  • Google QA

Technologies

  • Ajax
  • Apache
  • Bootstrap
  • Cpanel
  • CSS3
  • Drupal
  • HTML
  • HTML5
  • Javascript
  • Joomla
  • JQuery
  • MySQL
  • PHP
  • Sass
  • WooCommerce
  • WordPress

DIGITAL MARKETING

DoubleDigit

Establishment: 2007

We are a TECHNOLOGY and MARKETING IMPLEMENTATION company that maximizes the power of our partners’ ideas by applying the highest dose of innovation and efficiency to the production and execution stages.

Services

  • Creative Digital Production
  • Web Development
  • Digital Marketing

Certifications

  • Google Partner
  • Brightedge
  • Acquia
  • Scrum

Technologies

  • .NET
  • Angular
  • CMS Platforms (Drupal - AEM - Wordpress - Acquia)
  • CSS3
  • Ecommerce Technologies (Magento)
  • HTML5
  • Java
  • Javascript Frameworks (JQuery - Angular - React - Ember - Backbone)
  • Laravel PHP
  • Listening And Monitoring
  • Metrics
  • Metrics Paid Media Management
  • Native Application Development (Android - IOS)
  • NodeJS
  • Reporting And Analytics
  • Ruby On Rails
  • SEM
  • SEO

ITO

OBJECT TECHNOLOGY SOLUTIONS INCORPORATED SRL

Establishment: 1999

Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes & enabling our customers to thrive in a global economy.

Services

  • Software Development
    • Dedicated Team
    • Fixed bid projects
    • Propietary Software
    • Propietary Software SaaS
    • Web Development
    • Mobile Development
    • Other
    • Quality Assurance & Testing
  • Telecom
  • Cybersecurity
  • Data Center Solutions and Services
  • IoT
  • Business Intelligence
  • Automation
  • Admin services
    • Accounting
    • HR
    • Payroll
  • Contact Center
    • Customer Service
    • Technical Support
    • HR Services
  • Call Center
    • Customer Service
    • Technical Support
    • HR Services
  • Consulting Services
  • Database Management Outsourcing

Certifications

  • CCMI Level 3

Technologies

  • Big Data
  • ETL
  • Outsourcing
  • IT
  • Technology
  • Nearshore
  • QA
  • Automation
  • Mobility
  • Cloud

BPO

Auxis

Establishment: 1997

Auxis is a leading management consulting and outsourcing firm focused on helping organizations modernize and achieve Peak Performance in their Back Office Operations. Their areas of expertise include Finance & Accounting, Information Technology, Customer Service, and Analytics. For the third year in a row, IAOP recognized Auxis as a “Rising Star” in the 2018 Top 100 Global Outsourcing Providers.

 

Auxis brings a differentiated, nearshore service delivery model comprised of former industry executives who don’t behave like traditional consultants. Auxis’ clients receive real-world, practical solutions with a focus on flexibility, customization and faster speed to benefit.

 

Auxis is headquartered in South Florida with its main Delivery Center located in Heredia, Costa Rica, in addition to partners in Colombia, Mexico, and Belize.

 

Services

  • IT Outsourcing/Managed Services:
    • Cloud Operations
    • Data Center & Network Management
    • Security Operations
    • Data Base Administration
    • 24x7x365 Service Desk
    • Onsite Desktop Support
    • Application Development
    • Application Maintenance & Support
    • DevOps
  • IT Consulting:
    • Architecture
    • Cloud Transformation
    • Security
    • M&A IT Integration
    • PMO
    • Business Intelligence & Analytics
  • Business Process Outsourcing:
    • Finance & Accounting:
      • Order To Cash
      • Purchase To Pay
      • Record To Report
      • Decision Support
      • Operational Audits
    • Customer Service:
      • Order Management
      • Returns Management
      • Customer Care/Technical Support
      • Collections
      • Service Desk
    • Other Business Support:
      • Human Resources
      • Analytics
      • Supply Chain
  • Robotics Process Automation:
    • Fit Analysis
    • Proof of Concept
    • Broader Implementation
    • Robotics As A Service
  • Shared Services Consulting:
    • Strategy
    • Implementation
    • Optimization
  • Back Office Performance Optimization:
    • Operating Model Design
    • Organizational Assessment
    • Cost Structure Review
    • Benchmark Analysis
    • Productivity Opportunity
    • Automation
    • Performance Improvement Roadmap

Certifications

  • SSAE-16 Type II Certification
  • AWS Advanced Partner
  • Microsoft Gold Partner
  • CMMI-3
  • UiPath Partner (Leading RPA Provider)
  • Over 200+ Technical Certifications

Technologies

  • Microsoft Exchange
  • Cisco
  • Linux
  • Sitecore
  • Splunk
  • Alert Logic
  • Chef
  • Terraform
  • Microsoft Azure
  • Share Point
  • .NET
  • Android
  • IOS
  • Java
  • Microsoft SQL
  • Office365

ITO

Sapiens Software

Establishment: 2009

Sapiens creates Custom Software on time, on budget and to specification. Also we provide the best talent possible for your IT Team Augmentation needs.

We are a software development company with a very talented team that have the experience required to give you the best quality possible without compromising your budget.

Most important of all, we speak your business language because understanding your goals will lead us to an accurate estimation of the effort and to design a solution that matches your specification and goes in sync with your Company’s goals.

Services

  • Software Development
  • Relational Database Administration
  • Mobile App Development
  • Application Integration
  • App Testing and QA
  • Software Load Testing
  • Application Maintenance
  • Automated Testing

Technologies

  • .NET
  • Android
  • CMS
  • IOS
  • Java
  • JS
  • PHP
  • Selenium
  • Xamarin

ITO

EX² Outcoding Solutions SRL

Establishment: 2000

EX² Outcoding is a premier solution provider based in San José, Costa Rica. We provide nearshore outsourcing solutions for each of our clients needs. Considered as technology experts since 2000, we bring outsourcing solutions to a wide variety of United States corporations.

Services

  • Custom Software Development
  • Custom Mobile App Development
  • Software Quality Assurance
  • Business Processing Outsourcing

Certifications

  • Microsoft Silver Partners

Technologies

  • ActionScript
  • Ajax
  • Alfresco
  • Android
  • ASP.Net
  • C#
  • CSS2.1
  • CSS3
  • DB2
  • DotNetNuke
  • Drupal
  • Flash
  • Flex
  • HTML
  • HTML5
  • Informix
  • IOS
  • J2EE
  • Java
  • Javascript
  • Joomla
  • JUnit
  • Moq
  • MS Test
  • MS-SQL Server
  • MySQL
  • NUnit
  • Oracle
  • PHP
  • PHPUnit
  • Postgres
  • Ruby On Rails
  • Sybase
  • Umbraco
  • Unity 3D
  • Windows Phone
  • WordPress
  • XHTML

ITO

Intertec International

Establishment: 2002

Intertec was founded in the year 2002 with its headquarters in Phoenix, Arizona. It has a world Technology Center in San José Costa Rica where it provides the knowledge and very often – the inspiration – behind its clients’ most ambitious IT Solutions. It helps its customer’s stay inspired, successful and focused on the big picture of their core business while taking 360° care of their IT needs.

Intertec’s service offering includes Application Development, Infrastructure Engineering Support, Project Management, Business Analysis, Quality Assurance, and Mobile Application Development. Intertec offers multiple engagement models adjusted to its customer’s needs, from Co-Managed IT to fully outsourced services.

Intertec people have always been the key to our success. There is a diverse and experienced staff working primarily in our Costa Rica Technology Center that is focused on creating solutions that are responsive to its customer’s needs. Intertec customers include Fortune 500 companies focused in Financial, Manufacturing, and Retail & Marketing. The Intertec experienced management team and staff take pride in these complex IT solutions and services they provide on a daily basis.

Services

  • Application Development and Support
  • Quality Assurance
  • Project Management
  • Database Administration
  • Cloud Solutions
  • Infrastructure Solutions

Certifications

  • Oracle
  • Microsoft

Technologies

  • .NET
  • Angular
  • Azure
  • IBM
  • IIS
  • Java
  • Javascript
  • Microsoft SQL
  • Office365
  • Oracle
  • SharePoint
  • Weblogic
  • WebSphere

ITO

ProximityCR

Establishment: 2004

Proximity is a Nearshore Software Outsourcing company based in San Jose, Costa Rica, just a few hours from the main cities in the US and we offer the knowledge, expertise, and flexibility, normally associated with first level domestic providers in the US, but with the cost advantage of an offshore location.

It does not matter if it is your first experience with outsourcing, or if you are highly experienced with the business model. Either you have had a “painful” experience in the past, or you just want to diversify the risk with a partner that is closer to you; our main focus is to provide the best service by mixing the benefits of a near-shore model from Costa Rica, proven methodologies and technologies, an excellent service, and the best talent available.

Our experience is extensive delivering successful and challenging projects, using multiple technologies, helping our clients to reduce their time to market, their costs, and providing them with the opportunity to focus on their core business activities while we take care of the technological aspects, working together as one team.

Services

  • Software Development & Maintenance
  • Testing Services (Manual & Automated)
  • eCommerce & CMS solutions

Technologies

  • .NET
  • CMS (Magento - Wordpress)
  • Native And Mobile First
  • Open Source (PHP - Lamp - Java)

ITO

Informatech SRL

Establishment: 2006

Informatech, LLC was launched in the Spring of 2006 with a single purpose – to revolutionize the way companies hire. We’re not your ordinary recruiting firm. (In fact, we really don’t like being called recruiters.)

We are Informatech Costa Rica. We are a near-shore software development company providing staff-augmentation services for companies located ‘near-shore’. Our specialties include: Java, C#.NET, ASP.NET, Ruby, PHP, Automation (QA) and more.

Why use Informatech Costa Rica? – English-speaking – Similar time-zone – A talented work-force – Ease of travel – Agile development

It’s about People. Period

Pura Vida!

Specialties: Java, ASP.NET, QA, PHP/LAMP, Automation, C#.NET, CSS/HTML

What is the Informatech difference? Well, for starters…our highest fee is less than their lowest fee. We have an open-book policy on everything we do. Yep, seriously — you always know our costs and our markup, and guess what…we always make a modest margin. Usually about half of what our competitors are offering.

Don’t take our word for it. Call any of our customers. (we dare ya!) In fact, come visit us, we’ve got a dart board in our office that has the name of every company we’ve done business with. You throw your three darts and you can call those three companies for a reference. We’re affordable because we don’t spend a lot of money trying to sell. Our clients do it for us. It’s true – almost all of our business comes to us from referrals and word of mouth. How did you hear about us?

Services

  • Software Development

Technologies

  • Angular
  • ASP.Net
  • C#
  • Java
  • JSF
  • Microsoft .NET
  • MySQL
  • PHP

ITO

CSS CORP

Establishment: 1993

CSS Corp is a Leader in the Hi-Tech CMS, Tech Support and Managed Security Services segment.

Count on our expertise to deliver a strategic Customer Experience, supporting Enterprise and Consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), or deploying Networks. Our customer first approach to technology services will allow you to manage support ecosystems large or small with optimal processes.

With over 5,500 technology professionals across 15 locations globally we aim to be 100% “referenceable”.

Services

  • End user IT Support
  • Enterprise IT Support
  • Infrastructure IT Support
  • IT Helpdesk
  • Information Services for end users
  • Data Management
  • Analytics
  • Cloud Support
  • Mobile Support
  • Cybersecurity
  • Software development and support
  • App Development and support
  • Software testing
  • Network Migration and Deployment
  • Network Analysis and Optimization
  • Network Operations
  • Network Engineering Consulting

Certifications

  • ISO 27001
  • ISO 22301
  • PCI DSS

Technologies

  • IOT
  • ISP
  • VOIP